Vitamix Container Blade Recall

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On August 28, 2013, Vitamix announced a voluntary recall on specific containers containing a blade which it has deemed represents a potential “laceration hazard.”  No injuries have been reported as a result, but engineers at Vitamix have determined that the design of the blade may be prone to breaking which might then potentially lead to injury.  The affected blades are found in low-profile, 64-ounce “Next Generation” containers sold with the Professional Series 300, Professional Series 750, and Vitamix 7500 models.  The recalled blades contain Serial Number 103208A (see image above) etched on the top of the blade, and were manufactured between March 2012 and July 2013.

Owners of these models are encouraged to visit Vitamix.com for specific details on this recall and to submit a status check of their individual model.  Vitamix will send any owner of a recalled blade/container a return kit at Vitamix’s expnese within 2 to 4 days of receiving recall instructions.  Once the container has been received by Vitamix, they will at their expense repair the container, including installing a new blade, and return the container back to the owner within 5 to 7 days.

Vitamix is encouraging any owner of one of these affected blades to initiate the recall procedure immediately, but will honor the repair and return program for the entire life of the container. As well, a 1-year extension on the entire unit will be added to the full 7-year warranty already covering any model affected by this recall and repaired by Vitamix according to its recall procedure.

www.ContainerBladeRecall.com

 

 

11 thoughts on “Vitamix Container Blade Recall”

  1. My 750 is performing poorly after the blade recall just as Sarah reports above. The machine seizes up and shakes violently with some recipes. This was never the case before the blade replacement.

    1. LEW, the new blade should not in any way be responsible for what you are describing. Some recipes will do this to any high-performance blender on occasion, but if this is a regular occurrence for you then I strongly recommend calling Vitamix customer service and exercising your warranty coverage.

  2. Ok I am in the Air Force and stationed in Germany. When I called back in Sept 2013 and asked for my replacement I was told that they did not have a plan for those in the APO areas. So almost 9 months of not being able to use my blender and still no answer. Thought purchasing the Vitamix 7500 was a good idea until this mess happened.

    1. Emiliano, yours is certainly a unique situation. I’m sorry for the frustration you are experiencing and I understand your disappointment. The only suggestion I can make is to attempt to establish an agreement with Vitamix that, upon your return to the States, that the replacement take place. As for using your Vitamix in the meantime, I will not offer advice but instead will relay what I would do were I you. I would use my machine. The number of instances of these blade failures which triggered the recall was so small on a percentage basis that, given the only options of either using my 7500 or not, I would opt to use it. I wish you the best of luck.

    1. Monica, I’m sorry for your experience. I’m not sure I understand what you mean by the blender not working as well as before, though. If you contact me via email with some more details I would be happy to try to help regarding this. There is no reason the container shouldn’t perform exactly as it once did. There is almost no discernible difference between your new blade and the one it replaced.

    2. I agree Monica. Since we’ve received up “fixed” container our Vitamix doesn’t work as well either. It seizes up as if there isn’t enough liquid, despite the fact that there is. It is the same recipe I used for 6 months with my old container/blade with no problems.

  3. Terrible customer service on this recall. Poorly executed. They took my container over two weeks ago and I still don’t have one back. I use mine daily and no longer have my old blender. Not very helpful on the phone either. I expected more from a company that is at the top of the blender market. I paid over $600 for the blender and I’m going on 3 weeks without mine now. They should have had an advance replacement option.

    1. Gaston, from what I’ve gathered, 8 to 10 days is the normal turnaround time for the containers during this recall. I don’t think yours is indicative of the normal customer experience, so I certainly appreciate your frustration. It definitely should not take 3 weeks to get your container back. I would continue to express my dissatisfaction with Vitamix, including asking them what, if anything, they might do to make you a satisfied customer once again. They have been known to take additional steps to remedy certain complaints. It will most-likely require some persistence on your part, however.

    2. As an option by request and secured by CC if need be, Vitamix should just send you a replacement blade assembly and retainer ring tool. Most guys with a moderate mechanical ability should be able to replace it themselves and then mail back the recalled blade/bearing assembly.

      If you can change a lightbulb, you can change out a blade assembly. We’re talking about only 2 parts, blade assy and retainer.

      It’s ridiculous to wait so long for a part change-out that would take less that 3 minutes by the user.

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